Terms of Service

By accessing or using the Complova platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you are accepting on behalf of a law firm or other legal entity, you represent that you have authority to bind that entity.

These Terms govern your use of the Complova platform, including all features, tools, AI-generated outputs, and associated services.

Complova provides an AI-assisted legal document processing platform designed for personal injury law firms in Australia. The platform automates extraction of clinical and financial data from medical records, generates medical chronologies, drafts demand letters, and produces Schedules of Damages calculated under the NSW Motor Accident Injuries Act 2017.

All AI-generated outputs are provided as professional tools to assist qualified legal practitioners. They are not legal advice. You remain responsible for reviewing all outputs before use in any legal proceeding.

Access to Complova is by invitation only. You must be a licensed legal practitioner or an authorised staff member of a law firm operating in Australia to use the platform.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@complova.com.au if you suspect unauthorised access.

You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not:

— Upload documents you do not have authority to process. — Attempt to reverse-engineer, decompile, or extract the underlying AI models. — Share account credentials with persons outside your firm. — Use outputs in any manner that misrepresents them as anything other than AI-assisted drafts. — Circumvent any security or access controls.

You retain ownership of all documents you upload and all outputs generated from them. By uploading documents, you grant Complova a limited licence to process them solely for the purpose of delivering the service.

We do not use your documents or their contents to train AI models. Documents are stored securely and deleted in accordance with our data retention policy and your subscription agreement.

Complova uses artificial intelligence to assist with legal document processing. While we work to ensure accuracy, AI-generated outputs may contain errors. You acknowledge that:

— All outputs must be reviewed by a qualified legal practitioner before use. — Schedule of Damages figures are indicative calculations and must be verified against current legislative parameters. — Demand letter drafts require legal review before dispatch. — Complova is not responsible for decisions made in reliance on unreviewed AI outputs.

Subscription fees are specified in your order form. All fees are in Australian dollars and include GST where applicable. Payment is due in advance of each billing period.

We reserve the right to suspend access for accounts with overdue payments. Fees are non-refundable except where required by Australian Consumer Law.

Complova and its licensors own all intellectual property rights in the platform, including the underlying AI models, software, and interfaces. These Terms do not grant you any rights to Complova's intellectual property other than the limited right to use the platform as described herein.

To the maximum extent permitted by law, Complova's liability for any claim arising from your use of the platform is limited to the fees you paid in the three months preceding the claim.

Complova is not liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or costs arising from reliance on AI-generated outputs.

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law.

Either party may terminate the subscription on written notice in accordance with the order form. We may suspend or terminate access immediately if you breach these Terms or if we reasonably believe your use poses a security risk.

On termination, your right to access the platform ceases and we will delete your data in accordance with our data retention policy.

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.

For questions about these Terms, contact us at legal@complova.com.au.