Terms of Service

By accessing or using the Complova platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

These Terms govern your use of the Complova platform, including all features, tools, AI-generated outputs, and associated services.

Complova completes security questionnaires for your company. You provide your security documents and the questionnaire you have received; we draft answers using AI, cite each answer to the passage in your documents that supports it, flag anything we cannot support for your review, and return the completed questionnaire.

Complova does not provide legal, audit or certification services, and does not issue SOC 2, ISO 27001 or any other attestation. Answers in a questionnaire are statements your company makes to its customer; you are responsible for reviewing and approving them before they are sent.

You must be at least 18 and authorised by your company to share its security documents and to answer questionnaires on its behalf.

You are responsible for keeping access to your account secure and for all activity under it. Notify us immediately at huzefa@complova.com if you suspect unauthorised access.

You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not:

— Upload documents you do not have authority to process. — Attempt to reverse-engineer, decompile, or extract the underlying AI models. — Share account access with people outside your company. — Submit answers to a customer that you know to be false or that you have not reviewed. — Circumvent any security or access controls.

You retain ownership of all documents you upload and all outputs generated from them. By uploading documents, you grant Complova a limited licence to process them solely for the purpose of delivering the service.

We do not use your documents or their contents to train AI models. Documents are stored securely and deleted in accordance with our data retention policy and your subscription agreement.

Complova uses artificial intelligence to draft answers. We check every cited answer against the passage it relies on and flag anything we cannot support, but AI-generated answers may still contain errors, and an answer is only as accurate as the documents and information you provide. You acknowledge that:

— You must review and approve answers before they are sent to your customer. — Answers reflect your documents as provided; it is your responsibility to keep them accurate and current. — Suggested fixes and suggested answers for flagged questions are suggestions only and are never applied without your approval. — Complova is not responsible for decisions made in reliance on answers you did not review.

Fees are as published on our pricing page or agreed in writing, and are payable in advance. Prices are shown in US dollars unless stated otherwise, and include GST where applicable.

We reserve the right to suspend access for accounts with overdue payments. Fees are non-refundable except where required by Australian Consumer Law.

Complova and its licensors own all intellectual property rights in the platform, including the underlying AI models, software, and interfaces. These Terms do not grant you any rights to Complova's intellectual property other than the limited right to use the platform as described herein.

To the maximum extent permitted by law, Complova's liability for any claim arising from your use of the platform is limited to the fees you paid in the three months preceding the claim.

Complova is not liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or costs arising from reliance on AI-generated outputs.

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law.

Either party may end the service on written notice. We may suspend or terminate access immediately if you breach these Terms or if we reasonably believe your use poses a security risk.

On termination, your right to access the platform ceases and we will delete your data in accordance with our data retention policy.

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.

For questions about these Terms, contact us at huzefa@complova.com.