Privacy Policy

We collect information you provide directly when you register for an account, book a demo, or contact us. This includes your name, work email address, firm name, and phone number.

When you use the Complova platform, we collect documents you upload (medical records, legal files), actions you take within the platform, and technical data such as IP address, browser type, and device identifiers.

We do not collect personal information through cookies beyond what is strictly necessary for the platform to function.

We use the information we collect to provide, operate, and improve the Complova platform; to process documents you upload and generate outputs such as medical chronologies and Schedules of Damages; to communicate with you about your account, product updates, and support; to comply with legal obligations under Australian law; and to detect and prevent fraud or security incidents.

Your uploaded documents are processed solely to deliver the service you requested. We do not use your documents or their contents to train AI models.

Your data is stored on servers located in Australia and is encrypted at rest and in transit. We implement technical and organisational measures appropriate to the sensitivity of personal and legal data, including access controls, audit logging, and isolated workspaces per firm.

We retain account data for as long as your account is active. Uploaded documents are retained for the period specified in your subscription agreement and deleted thereafter upon request.

We do not sell, rent, or trade your personal information. We may share your information with:

— Service providers who operate on our behalf (cloud infrastructure, payment processors) under strict confidentiality obligations. — Law enforcement or government authorities when required by law or court order. — Successor entities in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments.

We will notify you before your personal information is transferred to a different privacy policy.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access personal information we hold about you, request correction of inaccurate information, complain about a breach of the APPs, and opt out of direct marketing communications.

To exercise any of these rights, contact us at privacy@complova.com.au. We will respond within 30 days.

We use only essential cookies required for authentication and session management. We do not use analytics cookies, advertising cookies, or third-party tracking.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

For privacy enquiries, contact our Privacy Officer at privacy@complova.com.au or by post at Complova Pty Ltd, Sydney NSW 2000, Australia.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.